Information We Collect
We collect information that you provide directly to us when you use our website or engage our services. This may include:
- Contact information: Name, email address, phone number, and company name submitted through our contact forms or booking system.
- Project information: Details about your business, workflows, and technical requirements shared during consultations and project engagements.
- Payment information: Billing details processed securely through our payment provider. We do not store credit card numbers on our servers.
- Usage data: Information about how you interact with our website, including pages visited, time spent, and referral sources.
- Communications: Records of correspondence between you and our team, including emails and messages.
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide customer support.
- Deliver, manage, and improve our automation services.
- Process payments and send project-related communications.
- Analyze website usage to improve our site and user experience.
- Send occasional updates about our services, if you have opted in to receive them.
- Comply with legal obligations and protect our rights.
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Third-Party Services
We use trusted third-party services to operate our business and website. These services may collect or process data on our behalf:
- Calendly: Used for scheduling consultations and discovery calls. When you book a call, Calendly collects your name, email, and any information you provide in the booking form. Calendly's own privacy policy governs their handling of this data.
- Google Analytics: Used to understand how visitors interact with our website. Google Analytics collects anonymized usage data such as pages visited, session duration, and general geographic location. No personally identifiable information is shared with Google for advertising purposes.
- Stripe: Used to process payments securely. Stripe handles all payment card data and is PCI-DSS compliant. We do not have access to your full card details. Stripe's privacy policy governs their processing of payment information.
Data Security
We take reasonable measures to protect your information from unauthorized access, alteration, or destruction. This includes using encrypted connections (SSL/TLS), secure storage practices, and limiting access to personal data to team members who require it for their work.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct any inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to certain legal exceptions.
- Opt-out: Unsubscribe from marketing communications at any time.
- Portability: Request your data in a structured, commonly used format.
To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:
- Project-related data is retained for the duration of our engagement and for a reasonable period afterward to support warranty and follow-up needs.
- Financial records are retained as required by applicable tax and accounting regulations.
- Website analytics data is retained in anonymized form and does not contain personally identifiable information.
- Contact form submissions are retained until your inquiry is resolved, unless you become a client.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Email: hello@systemlaunch.dev